Frequently asked questions

Good questions

Is GiveBridge a registered charity?

Yes. GiveBridge Foundation is a 501(c)(3) public charity, Registration #GB-2019-0417. Our determination letter is available on request.

How do I know this cause is legitimate?

Every organizer is verified before a cause goes live: registration, bank ownership, budget, and milestones. The Kibera Water Trust was verified on 14 October 2026; you can see the badge on the cause page.

Who processes my payment?

Payments are processed by GiveBridge Payments, a PCI-DSS Level 1 processor. We never store your full card number.

Are donations tax-deductible?

Yes, to the extent allowed by law. Your receipt is shown after the donation and can be saved for your records.

Can I get a refund?

Yes. Donations are refundable within 30 days. Contact support@reimbursor.info with your donation number.

What fees do you charge?

No platform fee to donors. Payment processing is 2.9% + $0.30 per donation.

Can I donate a custom amount?

Yes. Enter any amount on the cause page, or choose one of the suggested amounts.